As a responsible and transparent business, we are totally committed to protecting your privacy and any personal data we may collect.
What type of information is collected from you?
The personal information we collect when completing our contact form might include your name, address, email address and telephone number. If you purchase a product from us online, your card information is not held by us, it is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services using our contact form or if you register to receive one of our newsletters or details relating to any promotions we may run.
How is your information used?
We may use your information to:
- contact you directly or send you information relating to our products and services;
- process orders that you have submitted;
- fulfil product orders placed by yourself;
- seek customer feedback to improve on the products and services we provide;
- notify you of changes to our services;
Who has access to your information?
We DO NOT share your information with third parties for marketing purposes. We may pass your information to our third party sub contractors for the purposes of completing services to you on our behalf. However, when we use third party service providers (suppliers for goods), we disclose only the personal information that is necessary to deliver the service.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about any existing or new products and services, then you can notify us of your choices by writing so on the contract form on which we collect your information and signature. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.
How you can access and update your information
If you change any information we have including your email address, please help us to keep our records up to date by emailing us write to us at the above-mentioned registered office address and email address. Alternatively, you can telephone 0121 344 3415 or by fax to 0121 344 3708.
You have the right to ask for a copy of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any financially sensitive information such as credit or debit card details are never stored by ourselves. Non-sensitive details such as your email address are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
External links to other websites
Use of ‘cookies’
25 May 2018